Since PS4 error codes are the last thing you want to see when you turn on your console and are a sign that something is wrong, it only makes sense that you would want to know what they signify and How to resolve error codes on the PS4.
These PS4 error codes could be caused by a problem with the console itself, a flaw in a specific game or system software update, or even a larger PlayStation Network issue affecting a lot of gamers.
Despite the fact that certain PS4 error codes can be fixed with a clever hack or a little fiddling in the menus, depending on the severity of the issue, you might just need to be patient and wait for a hotfix to be published or the network problems to go away on their own.
We’re keeping note of PS4 problem codes that do exist and working to determine why they keep appearing, as well as providing the most recent remedies to get rid of them. Find the PS4 error code that’s troubling you below; we should have all the information you need to resolve it.
PS4 error SU-30746-0
“The system software update has failed.”
When the most recent firmware update for your PS4 console is not installed, the SU-30746-0 PS4 error code can display. Fortunately, PlayStation Support has its own set of instructions for you to follow in order to fix this issue number, especially if restarting your PS4 does not work:
- Make sure your PS4 is linked to the internet, preferably through a wired Ethernet connection to your router.
- By clicking the Options button and then choosing “Delete,” navigate to “Notifications” and remove any update files.
- To retry installing the update, go to “Settings” and choose “System Software Update.”
You’ll need to manually upgrade your PS4 using a USB drive and Safe Mode on your console if this doesn’t work. Make sure you have a FAT32 USB storage device with at least 500MB of empty space and access to a PC or Mac before you begin using this approach. Here are all the specifics on how to update the system software on your PS4 while in Safe Mode. To put it briefly:
Save the PS4 console update file you downloaded to your USB drive under the name “PS4UPDATE.PUP” in the newly formed “UPDATE” folder.
Connect the USB drive to your PS4, then press and hold the power button until the second beep to start the console in Safe Mode.
Update system software in Safe Mode by selecting option 3 and then selecting “Update from USB Storage Device.”
If you upgrade to a PS5, keep in mind that you may need to use this manual update technique for a few PS5 error codes.
PS4 error SU-42481-9
The system software update has failed.”
Strangely, the solution for this PS4 error number is the same as the solution for SU-30746-0. To fix this failed firmware update error code, follow the steps above, but in brief, you should try rebooting your console, removing any update files using the Notifications menu, or manually updating your PS4 using a USB device.
PS4 error SU-42118-6
This error code can have rendered your PS4 hardware inoperable and could be an indication of a faulty ribbon connection. If you can still use your PS4, attempt some basic troubleshooting procedures first, such as restarting the console, checking all of your connections, or checking for system updates. If none of these work, you might need to conduct a factory reset on your PS4 and back up your data.
PS4 error E-8210604A
“An error occurred with the payment.”
When a payment, such as for a PS Plus subscription or a game from the PlayStation Store, is unsuccessful, this PS4 error code shows. You should attempt these procedures just to make sure it’s not a payment issue on your end, even though this might just be a short-term problem that goes away with some time:
- Make sure the credit or debit card information linked to your account is accurate and up to date; also, check to see if your card has expired.
- Re-register your debit or credit card, if possible. Be warned that you can be prevented from adding payment information if you register or erase your card information numerous times in a short period of time.
- If you can, try using a different credit or debit card.
- You can add money to your PlayStation Store wallet by using a redeeming PlayStation Store card, but not all purchases will be able to be made this way.
PS4 error CE-36329-3
“An error has occurred with system software.”
If this error number has arrived, your PS4 may have had a problem with data corruption. What you can do to remedy it is as follows:
By heading to “Settings” and selecting “System Software Update,” you can confirm that you have the most recent PS4 System Software version installed. Then your PS4 will restart.
Use PS4’s Safe Mode option 3 to update System Software if you are unable to access Settings.
If this doesn’t work, make a backup of your saved data to make sure nothing gets lost, then go to Settings, select Initialization, and select “Initialize PS4”. As an alternative, select Safe Mode option 6.
After completing these instructions, if this error code still appears, you should contact PlayStation Support since your PS4 most likely has a more serious problem.
PS4 error NP-34957-8
“Server communication error.”
This error code may display if your PS4 is experiencing connection problems, although the problem may not be with you. To find out whether PSN is down or not, first check the PlayStation Network status page. If PSN isn’t working, you’ll just have to wait patiently for it to start working again. But if everything is working there, your internet connection is probably the problem. Attempt turning off and restarting your router after waiting at least five minutes.
PS4 error WS-37469-9
“Failed to connect to the server.”
This PS4 error code is extremely similar to NP-34957-8 above, so check the overall health of the PlayStation Network first. If there are no difficulties there, then look into your individual internet connection to make sure everything is operating as it should.
PS4 error WS-37398-0
You are unable to access the network because of this error code, which typically appears during PSN server outages. You should check the PSN status page, just like with the previous error code, to determine if the service is down or not.
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